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Where
has the time gone? In
the last month we have heard so many members
remark on how busy they are with bookings.
CITC can relate. Our last month has
taken us from the Addison Shows in Saskatoon
and Regina to the SITV Show in Montreal to
the Travel & Leisure Show in Toronto,
then back to Montreal for the ASTA World Congress
and back to Toronto for Travel Law Day. Five
days later we held our 10th Annual Student
Conference. While we are grateful that
this hectic pace does not occur in every 6
week period, it did give us an excellent chance
to meet many CITC members, promote certification,
speak with consumers, and talk about |
| ASTA
World Congress:
Coralie
Belman, National Certification Manager and
Steve Gillick CTM, President |
professional
development to the industry at large. While
I was preparing for a presentation on "Putting
Enthusiasm back into Travel" at ASTA, Coralie
was meeting with members and suppliers about opportunities
for next year, as well as attending seminars to
gather ideas--and contacts--for our own educational
programs.
On November
15th, 325 students enrolled in travel programs
descended on The Old Mill for our annual conference.
You can read the details below, but we are very
happy that the Tourism Authority of Thailand
and My Travel, Holiday
House and Sunquest served
as major Conference Sponsors. Of course,
all of our programs are supported by those Corporate
Partners listed on the footer of this
newsletter. Please take a minute to click
on their logos to learn more about how they support
education in the industry and what they can do
for you.
Our
last "event" of the year is the December
8th teleseminar with our friend Marc Mancini
who will talk about "Learning
from Las Vegas". If you
have never considered attending a tele-seminar,
please read about this one (below) and set aside
one hour of your time. Who knows...you might
get hooked on these insightful seminars!
The 2006 program will be announced early in the
New Year.
Our
last Update of the year will appear on the 12th
of December and will list all the new CTCs and
CTMs, as well as provide information about Regional
Council elections and the 2006 Annual General
Meeting. That's only three weeks away!
Sincerely,
Steve
Gillick CTM
On
se demande en ce moment, ou le temps a passé.
Beaucoup de conseillers ont remarqué comment
ils ont été chargés ce mois
dernier avec les réservations. Et le CITC
sait très bien ce que ca veut dire –
être chargé. Pendant le mois dernier,
nous sommes allés partout – en commençant
avec les salons d’Addison à Saskatoon
et Regina. En suite nous sommes allés à
Montréal pour le Salon international tourisme
voyage, en suite au “Travel & Leisure
Show” à Toronto, et puis encore une
fois à Montréal, pour le Congrès
mondial de l’ASTA, et puis de retour à
Toronto pour le “Travel Law Day”.
Cinq jours plus tard, nous avons organisé
notre 10ième Conférence pour les
étudiants en tourisme et voyage. Pendant
que nous sommes heureux qu’on n’est
pas si chargés toutes les 6 semaines, on
est reconnaissants quand même d’avoir
l’occasion de rencontrer plusieurs membres
du CITC, ainsi que de promouvoir la certification,
discuter avec les consommateurs, et aussi de parler
au sujet de la formation professionnel à
tous les secteurs de l’industrie.
Pendant
que j’élaborais une présentation
sur le besoin de « Réinjecter l’enthousiasme
dans le voyage » ("Putting Enthusiasm
back into Travel") à l’ASTA,
Coralie rencontrait des membres et des fournisseurs
à propos d’occasions pour l’année
prochaine, et assistait à des séminaires
afin d’accumuler les nouvelles idées,
et personnes-ressources, en vue de nos propres
programmes d’éducation.
Le 15 novembre, 325 étudiants inscrits
à des programmes de voyage, sont venus
à l’Old Mill afin de participer à
notre conférence annuelle pour les étudiants
de tourisme et voyage. Vous pouvez lire les détails
ci-dessous, mais nous sommes très heureux
que la Tourism Authority of Thailand
ainsi que My Travel, Holiday House et
Sunquest aient agi à titre de
principaux commanditaires de la conférence.
Bien entendu, nos Associés de l’entreprise
répertoriées au pied de ce bulletin
apportent leur soutien à tous nos programmes.
Veuillez prendre une minute pour cliquer sur leurs
logos respectifs et découvrir comment elles
soutiennent l’éducation dans notre
domaine et tout ce qu’elles peuvent faire
pour vous.
Notre
dernier « événement »
de cette année, soit le téléséminaire
du 8 décembre, mettra en vedette notre
ami Marc Mancini, qui parlera
des leçons à tirer de Las Vegas
("Learning
from Las Vegas"). Si vous n’avez
jamais pensé à assister à
un téléséminaire, veuillez
lire au sujet de celui-ci (ci-dessous), et réservez
une heure de votre temps. Qui sait? Vous attraperez
peut-être la piqûre de ces séminaires
éclairés et pénétrants!
Nous annoncerons le contenu du programme de 2006
au début de la nouvelle année.
Notre
dernière mise à jour de cette année
paraîtra le 12 décembre; elle vous
présentera tous les nouveaux CTC (conseiller
en voyages certifié) et CTM (gestionnaire
en voyages certifié), et fournira des renseignements
à propos des élections des conseils
régionaux et de l’Assemblée
annuelle générale des membres de
2006. Cette dernière se tiendra dans seulement
trois semaines!
Salutations,
Steve Gillick, CTM
PLEASE
RENEW YOUR MEMBERSHIP IN CITC
All
renewals were mailed on Monday November 21st.
As we have done in previous years, we were able
to offer an Early Bird Renewal period which will
extend to January 6, 2006. Over
75% of our members take advantage of this so please
consider sending in your renewal as soon as you
are able. There are four convenient ways
to renew:
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1 |
Click
on www.citc.ca/en/renewal |
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2 |
Visit
www.citc.ca--go
to the Member Services link and then click
on "Renewal" |
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3 |
Mail
the renewal invoice along
with a cheque |
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4 |
Call
the CITC office and we
can renew your membership over the phone with
a credit card |
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Two
often-asked questions about renewal:
Q)
I am a Full member (CTC or CTM).
I will be retiring this year / taking time off
for maternity leave/taking a leave of absence
but wish to retain the designation. What should
I do?
A)
CITC has a Retired/Inactive category for members
who are temporarily not using the designation--but
wish to retain it. These members should
indicate their situation on the renewal form and
may pay the RM rate of $70.00 (before Jan 6/06)
or $75.00 after Jan 6/06. GST is extra.
Q)
I am a student who will graduate from
my travel program at year end. Now what?
A)
Students are urged to maintain the momentum
of their career by renewing as an Affiliate member,
registering for the Certification Program and
start collecting the education credits and experience
required for the CTC designation. CITC offers
a first year introductory rate for Student members
who are renewing in the Affiliate category, of
$50.00 (+ GST).
Please
contact us if you have questions or concerns about
your continued membership in CITC. Ruby,
Hilary or Steve will be happy to speak with you.
| Airliners
(including ATOURZ and Interliners)
will once again be sponsoring our renewal
mailer--and we are very grateful for their
support. The receipt from your renewal
will be mailed in a special envelope, along
with a message from our Sponsor.
Just
a reminder that if you participated in the
2005 Airliners Membership Rewards program,
please advise us of credits you are applying
to your 2006 membership dues. Airliners
has agreed to extend the program in 2006
to allow members to acquire their 2007 CITC
membership for free.
Visit
Membership
Services--Members Only-Membership Rewards
for details. Just type in your membership
number to access this exclusive section
of the website . |
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VEUILLEZ
RENOUVELER VOTRE ADHÉSION AU CITC.
Nous avons posté tous les avis
de renouvellement le lundi 21 novembre.
Comme nous l’avons fait par les années
passées, nous avons pu offrir une période
d’inscription hâtive, qui s’étendra
jusqu’au 6 janvier 2006. Au-delà
de 75 % de nos membres profitent de cette période
d’inscription hâtive; nous vous suggérons
donc de vous pencher sur la possibilité
de nous envoyer votre renouvellement aussi tôt
que vous le pouvez. Il existe quatre façons
commodes de renouveler votre adhésion :
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1 |
Cliquez
sur le lien www.citc.ca/fr/renouvellement |
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2 |
Visitez
notre site Web www.citc.ca.
(francais)Cliquez sur le lien « Services
aux membres », puis sur le lien
«
Renouvellement ». |
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3 |
Postez
la facture du renouvellement avec un chèque. |
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4 |
Appelez
le bureau du CITC, et nous renouvellerons
votre adhésion au téléphone
au moyen du numéro de votre carte de
crédit. |
|
Deux
questions reviennent souvent à propos des
renouvellements :
Q) Je suis membre à part
entière (GTVC ou CVC). Je prendrai ma retraite,
un congé de maternité ou un congé
prolongé cette année, mais j’ai
l’intention de conserver ma désignation.
Que dois-je faire?
R) Le CITC prévoit une
catégorie Retraité(e)/Inactif(ive)
pour les membres qui, temporairement, n’utilisent
pas leur désignation, mais désirent
la conserver. Ces membres doivent indiquer leur
situation sur le formulaire de renouvellement
d’adhésion et peuvent payer le tarif
de membre retraité(e) de 70 $ (avant le
6 janvier 2006) ou de 75 $ (après le 6
janvier 2006). Il faut ajouter la TPS à
ces deux tarifs.
Q) Je suis étudiant(e)
qui obtiendra son diplôme à la fin
de son programme d’éducation en voyages
à la fin de l’année. Qu’arrive-t-il
après ce moment?
R) Nous conseillons vivement
aux étudiants de maintenir l’élan
de leur carrière choisie en renouvelant
leur adhésion à titre de membre
affilié(e), en s’inscrivant au Programme
de certification et en commençant à
accumuler les crédits d’études
et l’expérience requis en vue de
l’obtention de la désignation CVC.
Le CITC offre un tarif d’année d’adhésion
initiale de 50 $ plus TPS aux membres étudiants
qui renouvellent dans la catégorie Affilié(e).
Veuillez
communiquer avec nous en cas de questions ou de
préoccupations au sujet de la continuité
de votre adhésion au CITC. Ruby, Hilary
et Steve se feront un plaisir de vous assister.
Airliners (y compris ATOURZ
et Interliners) commanditera
de nouveau notre publipostage de renouvellement,
et nous sommes très reconnaissants
pour son appui. Nous posterons le reçu
confirmant votre renouvellement, accompagné
d’un message de notre commanditaire,
dans une enveloppe spéciale.
Voici un simple rappel : si vous avez participé
au programme de récompenses pour
les membres avec Airliners en 2005, veuillez
nous spécifier les crédits
que vous appliquez à vos droits d’adhésion
pour 2006. Airliners a convenu de prolonger
le programme en 2006 afin de permettre aux
membres d’acquérir gratuitement
leur adhésion CITC pour 2007.
Visitez Services
aux membres – Membres seulement –
Récompenses pour les
membres pour en savoir plus. Il vous suffit
de saisir votre numéro de membre
afin d’accéder à cette
section exclusive du site Web.
|
SASKATCHEWAN
REPORT
Steve
had the pleasure of visiting Saskatoon and Regina
for the first time, on October 23-27. He
addressed the students at Universal Career College
in Saskatoon, made an appearance on Jeff Rogstad's
noon hour TV show, met with the Saskatoon Regional
Council, conducted some business meetings, attended
the ACTA Forums and the Addison Shows in both
cities. He even had a chance to buy a Huskies
T-shirt (sorry, Regina) during a break on the
last day in Saskatoon.
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| Susan Larson CTC
of Carlson Wagonlit All World Travel
is congratulated by Lisa Bray CTC,
Chair of the Saskatoon Regional Council,
on receiving a Leadership By Example recognition
award |
Melinda Budvarson
CTC of CAA Swift Current and Doug
Muskaluk CTC of CAA Golden Mile Centre
in Regina display their Leadership by Example
recognition awards |
Steve Gillick CTM
chats with Bob Nicholson CTC
of Discovery Travel in Saskatoon. Bob initiated
the series of consumer articles in the Saskatoon
Star Phoenix. Steve wrote them. |
Please
note that all 8 consumer articles from the
Saskatoon Star Phoenix are available
to members. Download them at www.citc.ca/en/travel
and send them into your local newspaper or distribute
them at local consumer events--or in your office.
They were written to help promote the services
of travel professionals.
SITV
IN MONTREAL
Hilary
Krupa, CITC's Events Coordinator participated
in the Salon International Tourisme Voyage
(International Tourism & Travel Show)
at the Place
Bonaventure in Montreal October 28 - 30.
CITC teamed up with ACTA to deliver a joint
message of the importance of professional
training in
the industry as well as the benefits and
services that trained travel professionals
offer to travellers. This was CITC's
first year attending the Show and so far,
feedback from Quebec agents and consumers
on seeing CITC participate, has been
very encouraging.
Hilary Krupa, Coordonnatrice
des événements au CITC, a
participé au Salon international
tourisme voyage à la Place Bonaventure
de Montréal du 28 au 30 octobre.
|
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Fabiola
Fouron from ACTA Quebec and Hilary Krupa
from CITC, working the consumer booth at
SITV
---------
Fabiola
Fouron de l’ACTA Québec et
Hilary Krupa du CITC agissant à titre
d’exposantes au kiosque CITC dans
le cadre du SITV. |
| Le CITC a
fait équipe avec l’ACTA afin
de livrer un message conjoint sur l’importance
de la formation professionnelle dans notre
secteur ainsi que les avantages et services
que les professionnels formés en voyages
sont en mesure d’offrir aux voyageurs.
Le CITC participait à ce salon pour
la première fois, et jusqu’à
maintenant, la rétroinformation et
les commentaires des agents et consommateurs
du Québec au sujet de la participation
du CITC se sont avérés très
encourageants. |
TRAVEL
LAW DAY AND TICO MINIMUM STANDARDS
Baxter
Publications and Heifetz, Crozier,
Law held the annual Travel Law Day on
November 10 at Ryerson University. CITC's contribution
to the day was threefold: We supported the educational
value of the event by providing 6 Management Level
Credits for attendance; we distributed information
about the Certification Program and particularly
the CTM program, and Steve Gillick gave an update
in the afternoon on the TICOMinimum Education
Standards Study Manual and Exam.
CITC
and TICO are on track to have the Study Manual
available to Ontario Registrants by the beginning
of the New Year. The first exams will take
place toward the end of January, 2006, with the
French Study Manual and Exam available in February.
During the presentation Steve addressed some of
the "myths" about the program:
Myth
#1 TICO Minimum Standards "certification"
has nothing to do with CITC's Advanced Level (CTC)
or Managerial (CTM) Certification programs.
CITC is objectively administering the TICO Minimum
Standards course and exam (just like they do for
the BC Insurance study manual and Exam).
Myth
#2 The study manual and exam are
based solely on the Travel Industry Act, 2002
and Regulations. There is no basic information
about the travel industry included on the exam.
This is information that is taught in travel programs
throughout the province. TICO is only concerned
with how well sellers of travel understand their
obligations toward consumers, under the Act
and Regulations. (In other words, no
one will be required to name and spell the capital
of Burkina Faso)!
Myth
#3 There is no grandfathering for the
Minimum Standards exam. In other words,
every person who deals with the public on behalf
of an Ontario registrant, must pass the exam.
An
FAQ about the program can be found on the CITC
website. Full details about registering
for the manual and exam will be posted in the
next few weeks, followed by a Press Release.
CITC's
10th ANNUAL STUDENT CONFERENCE.
Click
here for the full write-up of the Conference
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| Mike Somsanith of CDI College
is congratulated by Hilary Krupa of CTC on
winning the 3-day Car Rental from National/Alamo |
Martha McEachern of Maple
Leaf Sports & Entertainment presents Raptors
tickets and a basketball to winner, Lenny
Henry of CDI College |
John Temple (L) and David
Temple (R) present Khauola Brakat of CDI College
with New Years Eve in Montreal. prize |
Zeinab Mroue of St. Clair
College won the New England/Canada Tourism
Centre Prize: A stay at the Indian Head Resort
in New Hampshire |
GET
TOGETHER WITH YOUR STAFF AND SPEND AN HOUR WITH
MARC MANCINI ON DECEMBER
8TH
CITC's
final teleseminar of the 2005 season...
LEARNING
FROM LAS VEGAS, December 8th at 2:00 pm
Eastern Time
Audience:
Travel Counsellors, Trainers, Managers, Owners,
Suppliers
Las
Vegas is a remarkable success story and one which
contains bold marketing insights that every sector
of the travel industry can learn from. In this
offbeat teleseminar, you'll discover what volcanoes,
a virtual Venice and an all-suite hotel can teach
you about some of the cleverest sales and marketing
on the planet--all tactics you too can apply to
your own business. You'll learn how to:
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Position your
business to set yourself apart from the competition
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Use "personality marketing"
to enhance your image and sales |
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Bring maximum energy to
the places and products you recommend |
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Track the buying behaviors
of your clients and adjust your approach for
success |
All
this, and plenty of humor, too!
Marc
Mancini PhD.
Marc
Mancini is one of the travel industry's best known
speakers, educators and consultants. It's estimated
that nearly 300,000 travel professionals worldwide
have benefited from training programs that he
has designed and/or delivered.
He
and his firm's associates are the creative force
behind three highly praised travel certification
programs: those of CLIA, AAA/CAA and CrossSphere
(formerly the NTA).
Dr.
Mancini has designed or given seminars for virtually
every travel association, as well as a number
of tourist offices, including the Canadian Tourism
Commission. He has authored or produced 12 books,
24 videos, three CD-ROMs, two Web sites and over
two hundred articles. His works have been syndicated
by both the L.A. Times and Prodigy.
Dr.
Mancini has an especially deep knowledge of Canada.
His grandparents were Canadian-born and he himself
attended French-English bilingual schools until
Grade 13.
Currently
a Professor of Travel at West Los Angeles College,
Dr. Mancini has appeared on CNN, ABC's Good Morning
America and Showtime. He was named "Educator of
the Year" by the International Society of Travel
and Tourism Educators
CLICK
HERE FOR DETAILS AND REGISTRATION
CITC,
ACTA AND OMCA Members: $39.00 + GST
Non
Members : $49.00 + GST
ASTA
Members: $36.00 US
Can't
attend at this time but you REALLY don't want
to miss Marc's talk?
Purchase
the CD of the seminar for your agency's skill
resources centre
CITC,
ACTA and OMCA Members: $45.-- + GST
Non
Members: $55.00 + GST
ASTA
Members: $41.00 US
A
MESSAGE FROM RBC TRAVEL INSURANCE
(a CITC Corporate Partner)
CAROL
MARSHALL TRAVEL in Calgary, was inadvertently
missed in the August issue of The Buzz, when we
listed the Alberta Leadership Recognition Awards.
Congratulations to
an agency where 90% of the agents are Certified
travel professionals.
LEADERSHIP
BY EXAMPLE RECOGNITION AWARD
The
Leadership by Example Award is given to travel
agencies that qualify by having 60% or more of
their eligible staff certified.
Preliminary
list of Ontario recognition Award winners
(Additional
Ontario agencies that are still being confirmed,
as well as Quebec agencies, will be announced
in December).
| Uniglobe McCarten Travel |
Belleville |
CAA Travel |
Parry Sound |
| Brant Heritage Travel |
Brantford |
Letz Travel |
Peterborough |
| CAA South Central |
Brantford |
Sears Travel |
Peterborough |
| CWT Canadian Travel |
Burlington |
Massey Travelplus |
Port Hope |
| Thomas Cook Travel |
Cobourg |
CAA Travel |
St. Catharines |
| CAA Travel |
Grimsby |
Stonetown Travel |
St. Marys |
| Advantage Hanover Travel |
Hanover |
Astra Travel Agency |
Sudbury |
| Generations Travel |
Mississauga |
CAA Travel |
Sudbury |
| Royal Travel & Tours |
Mississauga |
Global Travel Destinations |
Sudbury |
| CAA Travel |
Niagara Falls |
Uniglobe Intrigue Travel |
Thornhill |
| CAA Travel |
North Bay |
CAA Travel |
Thorold |
| Halton Trafalgar Travel |
Oakville |
CAA Travel |
Thunder Bay |
| CAA Travel |
Orleans |
Jane Travel Services |
Toronto |
| CAA Travel |
Ottawa |
Sojourn Travel |
Toronto |
| Fettes CWT |
Owen Sound |
Travel Time |
Wasaga Beach |
| Hanover Travel Services |
Owen Sound |
Beachwood Travel |
Waterloo |
|
Canadian
Institute of Travel Counsellors / Institut canadien des conseillers en voyages
