"The roots of true achievement lie in the will to become the best that you can become."
        — Harold Taylor

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This newsletter is sent to you by CoachBenita. Copyright © 2006, Benita Stafford-Smith and CoachBenita. All rights reserved. Nothing in this newsletter may be reproduced or published without the written permission of the individual author and/or copyright owner.

The Coach Approach, November 2006

Week One

The theme this month is statistics, providing a different perspective on the world. Now before you run away I think you will find the statistics in these newsletters of interest. I have been busy researching several topics these past few months, Entrepreneurship in a global perspective and ageing/retirement in a global perspective. Just how do Canadians and Americans compare to other countries?

A February 2005 article in Canadian Business Online, Kim Shiffman reported on a GrantThornton International study that surveyed 6300 owners of medium sized business in 24 countries and found that stress levels had rocketed by more than a third in only one year.

The Taiwanese saw the biggest jump in stress; a staggering 69%. They were followed by Hong Kong and Turkey 54%, India and the Philippines 53%, and Russia and Japan 51%.

Interesting numbers, but why are these business owners stressed?

According to the Grant Thornton International study, entrepreneurs in India, South Africa and Russia are stressed because of their fast expanding economies and their difficulty keeping up with demand.

Those in Taiwan, Japan, Hong Kong and Singapore feel the strain of increased competition and concern about the economy.

The relatively small percentage of entrepreneurs in the US, Australia, New Zealand and Canada who reported that their stress levels are rising say its because of an increase in customer expectations and pressure on cashflow and profits.

My observation, there’s always something to be stressed about, too much business, not enough business, competition, business processes and profitability.

My invitation to you – understand stress is a normal part of business and life. Don’t let stress become an obstacle to your success. Take care of your stress on a regular basis before it gets out of hand. Regular exercise, proper diet, a good night’s sleep, and preventative therapies such as massage are a few of the ways to deal with your stress.

I invite you to use stress as a catalyst to change!

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Week Two

I have been busy the last two years researching and writing for my newest book, Ready-Set-Retire: The Changing Face of Retirement. Here is a rather lengthy but worthwhile excerpt from the book:

The Future of Retirement: What the World Wants study, the world’s largest survey on attitudes to ageing, longevity and retirement conducted amongst 21,329 individuals and 6,018 private sector employers in 20 countries and territories across five continents. The Future of Retirement What the World Wants was commissioned by HSBC.
Go to www.hsbc.com/hsbc/retirement_future/research-summary to download the full report.

Brazil
In Brazil, family, friends, good health and strong religious faith are viewed as the greatest sources of satisfaction and happiness in later life. Brazilians generally view retirement as a time for rest and relaxation. Older Brazilians will most likely want to work, but will seek a comfortable mix of work and leisure. The majority of Brazilians support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Canada
Canadians are extremely optimistic about their later years, and are most likely to associate retirement with freedom, happiness and satisfaction. Family, friends, good health and not having to worry about money are all viewed as extremely important in achieving a happy old age. Canadians support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

China
In rapidly modernizing and fast-paced urban China, views of retirement vary between a time for rest and relaxation and an opportunity for a whole new chapter in life. The Chinese would either like to go back and forth between periods of work and leisure or work part-time in their later years. China is one of the rare countries which does not support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Egypt
Egyptians view their later years as a time for slowing down and spiritual reconciliation. Egyptians are the most concerned, of all countries surveyed, that they are going to be bored and lonely in their later years. Egyptians support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

France
The French view their later years as a whole new chapter of life where they can fulfill their dreams and aspirations, as well as a time of worry and concern. Friends and family, health, and staying young at heart are very important to achieving a happy old age in France. The majority of French people support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Germany
Germans view later life as a time of satisfaction, purpose, and continued health and vigor. Most view their elders in a positive light. Seeking mental stimulation and social connections from work, they are avid and methodical savers and planners, and would agree that they are responsible for their own retirement costs. In fact, Germans are the most prepared when it comes to retirement. The vast majority of Germans support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Hong Kong
In Hong Kong, later life is viewed as the ‘golden years’, a time for rest, relaxation and the enjoyment of accumulated wealth. Hong Kong respondents feel what is most important is being healthy enough and wealthy enough to do whatever they please during a pleasant and lengthy retirement. People in Hong Kong support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

India
Indians view later life as a time for rest and relaxation where they are cared for by their families. Staying healthy, having a loving family and friends and not having to worry about money are all extremely important to achieving a happy old age for Indians. Indians support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Indonesia
Indonesians view later life as a time for spiritual fulfillment and family companionship and support. When asked what brings happiness in later life, religion and faith top their list but health and their family are also extremely important to them. Though few plan to stop working completely in retirement, and view work as a source of continued mental stimulation, Indonesians are not very likely to oppose mandatory retirement. Indonesians prefer enforced additional private savings as the best approach to avoid a retirement funding shortfall

Japan
The Japanese have mixed feelings about retirement and their elders. They associate retirement with freedom, but also potentially with loneliness and boredom. For many, later life is viewed as a solitary affair, with few planning to spend more time with family or friends, but instead looking to travel or take up a hobby. The vast majority of Japanese would like to balance work and leisure during retirement as a continued source of income and fulfillment. Japan is one of the rare countries which does not support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Malaysia
Malaysians view retirement as a time for relaxation where they can spend time with family and friends, and travel. Family and friends, and staying healthy are the greatest sources of happiness for Malaysians. If they are to work at all during retirement, they prefer either to work part-time or to go back and forth between periods of work and leisure. Some of the biggest concerns for Malaysians in their later years are centered on health and security. Malaysians support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Mexico
Mexicans associate retirement with satisfaction, happiness, freedom and a time for rest and relaxation. Health, not having to worry about money and a having strong religious faith are what Mexicans deem most important in achieving a happy old age. Most Mexicans would like to have a balance of work and leisure during their retirement, for both the physical activity and the income. Mexicans support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Poland
Poles view their later years as a time for slowing down, relaxing, and spending time with family. They are the most likely of all countries to think retirement is a time for rest and relaxation and the most likely to say they want to slow down. Poles think loving family and friends are key to happiness in later life, and look forward to spending more time with friends, children, grandchildren, and spouses. Polish people prefer enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Russia
Russians look to continued satisfaction from work in later life, but often view retirement with some concern. Few think of this stage of life as a time of happiness, excitement, or adventures, and many would say it is the “beginning of the end.” In part, this may reflect their concerns about health and money. Russians prefer enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Saudi Arabia
Saudis view later life as a time for spirituality, close relationships, and the search for continued meaning and purpose. They are the most likely of all surveyed countries to think that having dreams and ambitions is extremely important to achieving a happy old age, but they often fear that old age is a time of loss of purpose. They are the most likely to associate retirement with boredom and to think their elders spend too much time living in the past, and they frequently think their elders have little purpose in life. The majority of Saudi Arabians support enforced additional private savings as the best approach to avoid a retirement funding shortfall.

Singapore
In Singapore, retirement is viewed as a time for rest, relaxation, material comfort, and family. Loving family and friends are extremely important to a happy old age in Singapore. When asked where they want to live later in life, their ideal place is close to their families and friends, and close to amenities. Singapore is one of the few countries where enforced additional private savings is not seen as the best approach to avoid a retirement funding shortfall.

Sweden
Many people in Sweden believe that retirement is an opportunity for a whole new chapter in life. Continued work and productivity are sources of satisfaction in later life, but Swedes won’t be working for the money, but instead look for social and mental stimulation. Sweden is one of the few countries where enforced additional private savings is not seen as the best approach to avoid a retirement funding shortfall.

Turkey
Turks view retirement as a period of rest and relaxation. They are among the least likely to think that having ambitions and dreams is extremely important to achieve a happy old age, and instead seek to stay fit and spend time with family and friends. They are more likely to view their elders as a burden on society and think they have little purpose. In fact, many admit that caring for ageing relatives is a serious concern for them in later life.

UK
To the British, retirement years represent an opportunity for a whole new chapter of life, freedom to do what they want, happiness, and satisfaction. Being self-reliant and free of money worries is very important to people in the UK, and they strongly feel that they neither should, nor will depend on their children or families in old age. They also don’t trust the government to support them, but instead take personal responsibility for planning and preparing for their retirement. As a result of this, there are higher levels of preparedness for retirement in the UK. However, people in the UK still see enforced additional private savings as the best approach to avoid a retirement funding shortfall.

US
In the United States, retirement is viewed as a time of freedom, happiness, satisfaction, and opportunities. Americans have a very positive image of both their later years and their elders, who they think deserve respect, are interesting, and are full of wisdom. Americans are also strongly opposed to any legal restrictions that would limit their freedom to work for as long as they want. They appreciate the value that older workers add to the workforce. People in the US see enforced additional private savings as the best approach to avoid a retirement funding shortfall.

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Week Three: Entrepreneurship – how is it changing?

I love this definition of entrepreneurship by Bob Reiss, successful entrepreneur and author of Low Risk, High Reward: Starting and Growing Your Business with Minimal Risk.

"Entrepreneurship is the recognition and pursuit of opportunity without regard to the resources you currently control, with confidence that you can succeed, with the flexibility to change course as necessary, and with the will to rebound from setbacks."

A report from the Center for Women’s Business Research:

Women-Owned Businesses Continue to Outpace Growth Rates for All Other Firms. (09-12-2006)
Washington, DC – Women-owned firms continue to grow at twice the rate of all firms, according to the biennial update by the Center for Women’s Business Research.

As of 2006, the Center estimates there are 7.7 million majority women-owned firms (firms at least 51% owned by a woman or women). Between 1997 and 2006 the number of majority women-owned firms increased from 5.4 to 7.7 million, an increase of 42%, almost double that of all firms (23%).

The number of women-owned firms has grown at around twice the rate of all firms for more than two decades,” said Marjorie Alfus, chair of the Center for Women’s Business Research. “Women business owners are significant players in the nation’s economy and their momentum shows no sign of slowing down.”

The new projections also show that there are 10.4 million businesses 50% or more owned by a woman or women that employ 13 million employees and generate nearly $2 trillion ($1.9) in revenues.

In 2006, majority women-owned firms are expected to generate more than $1 trillion ($1.1) in revenues and employ 7.2 million workers. Nearly three-quarters (74%) of all women-owned firms are majority women-owned.

The Center for Women’s Business Research is the premier source of knowledge about women business owners and their enterprises worldwide. (http://womensbusinessresearch.org)

Canadian Facts and Stats
From the Women Enterprise Centre – Submission to Prime Ministers Task Force on Women’s Entrepreneurs Feb. 28, 2003

• 31% of firms and half of self-employed businesses are women owned or led
• Women generated 40% of new start up business
• The number of women entrepreneurs isgrowing at 2 times the rate of men
• Women owned or women led businesses provide 1.7 millions jobs (1.5 million Canada’s top 100 companies)
• Number of women incorporated business doubled in past ten years

And finally, how satisfied are these women entrepreneurs?

In her book, Female Enterprise in the New Economy, Karen Hughes presents the following research:

Satisfaction with Intrinsic Work Features, Alberta Study

 
Solo
Self-employed
Employers
All respondents
Independence
93.8
86.2
90.2
Opportunity for creativity
96.9
92.9
95.0
Authority to make decisions
96.9
89.7
93.4
Nature of day-today work
84.4
86.2
85.2
Work and family balance
68.8
51.7
60.7
Time for self
38.7
17.2
28.3
Personal fulfillment
90.6
96.6
93.4
 
Total
32
29
61

The changing world of business!

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Week Four

This week we will look at statistics on ageing again with this excerpt from my new book, Ready-Set-Retire, the Changing Face of Retirements.

World Population Ageing 1950-2050, Population Division, DESA, United Nations

Ageing index – Broad age groups (percentage) 60+

Country 2000 2025 2050
Canada 16.7 27.9 30.5
China 10.1 19.5 29.9
Japan 23.2 35.1 42.3
United Arab Emirates 5.1 23.6 26.7
United Kindom of Great Britain&Northern Ireland 20.6 29.04 34.0
United States of America 16.1 24.8 26.9

www.un.org/esa/population/publications/worldageing19502050/countriesorareas.htm


The increase in the percentage of populations over 60 years of age increases dramatically in the next fifty years. What does this mean to you and I?

In Ready-Set-Retire, Chapter One is entitled How Old is Old Today and takes a look at how our perception of ageing needs to change as the world’s population ages. Yes, I have heard all the gloom and doom reports about the collapse of our pension and health care systems but you must remember I am an optimist. As an optimist I believe just like the predictions of the end of the world in 2000, the fear factor in these predictions may be over exaggerated.

Here’s a story from Chapter One that takes a different view on ageing:

“My 80-year old uncle still has a boyish glint in his eye. Why? He sees himself as forever young and doesn’t think he has to act old, staid and stodgy. Instead, he enjoys life and is full of fun and playfulness. On the other hand, my cousin is 30 but appears to be considerably older. He worries a lot, is very serious and quite concerned about the “horrible state of the world.” He has a constant frown and furrow in his brow and is ageing before his time.”

"How old would you be if you didn’t know how old you are?"
Satchel Paige

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Week Five: Entrepreneurship

The failure rates of new business are not a pretty picture. Although these stats are often incongruent and always changing the generally accepted numbers are:
     50% of new businesses fail in their first year
     50% of the survivors fail in the next five years
Scarey stats for those contemplating starting a business.

Here are a few common new business mistakes and what you can do about them:

1. Overly optimistic
Assume sales will occur; don't include provisions for problems; sales estimates are too high. Are emotionally high from starting a business, which affects judgment. Assume people will flock to buy their product (most will just look; few will buy even if needed).

Solution: Enjoy their high and optimism, but (quietly) demand conservatism
and responsibility.

2. Not enough cash reserve
It takes twice as much money as one thinks to start a business right: equipment, mistakes, training, brochures, learning curves, inventory, payment delays, computers, learning how to sell properly, research and development expenses, breakage, upgrading the product or service, etc.

Solution: Find non-cash ways to pay for services or equipment: barter, deferred payments, smaller budget, go slower, pilot test first.

3. Excessive overhead and spending
Buying into the "shoulds" – “should” have an office, cars, computers, slick brochure, secretary, staff, etc. Excusing expenses: "We'll be able to use this over 10 years; it will pay for itself in sixvmonths, etc."

Solution: Implement a stingy budget and stick with it. A tight budget forces
creativity, innovation and resourcefulness, which are all required for business success anyway. Let the budget dictate spending.

4 Overly trusting and delegating
Giving away too much responsibility and authority to people who aren't up to it.
Dumping goals and problems on people who aren't nearly entrepreneurial enough to handle them.

Solution: Strongly encourage your client to do many tasks that are "beneath" him or her and help your client redesign these tasks to be simpler, automated or fully delegate-able.

5. Inadequate financial controls
Financials are not done or are late.
Books are messy.
Budget is overspent.
Theft occurs in the business.

Solution: Hire a bookkeeper and CPA to set up and manage all of the controls and flows of financial information.

6. Getting into the wrong business
Getting into what "sounds" great, but which your client has inadequate skills or experience. Greed, making a killing, fantasy, using the business as a means to an end versus enjoying it fully.

Solution: Pick a values-based business, easing into it versus going for broke; expect little of it, and enjoy it a lot; discern and maximize opportunities after being in the business rather than trying to figure out the best way to go at the beginning

7. Putting self at risk by starting a company right now
Starting a business because you got laid off and need money, fast
Getting caught up in the addictive and medicating rush that entrepreneurs often have.

Solution: Keep the day job and ease into the company

These apply no matter what part of the world you are operating in.

" Always bear in mind that your own resolution to succeed is more important than any other one thing."
        — Abraham Lincoln